Returns policy post COVID-19 situation

We will gladly accept any unused regularly stocked merchandise for exchange or refund within 60 days of purchase. Simply return the complete product to us in its clean, original packaging, accompanied by the bill of sale.

No receipt and/or no proof of purchase may invalidate any return or exchange. All merchandise is subject to the manufacturer’s warranty & will be repaired or replaced as per the manufacturer’s directions.

We regret that cut materials and special order merchandise may not be returnable. Any returns after 60 days are at the discretion of the Dept. Manager.

All special order returns will have a 25% Handling charge. This Handling charge will be at the discretion of the Dept. Manager.


Prices shown do not include taxes. While every effort is made to maintain prices shown, we reserve the right to adjust prices when necessary and also to substitute or discontinue any item which may become available.

Prices shown on GrandErie Ltd.’s website and the National Home Hardware website are determined by the geographical area in which our store is located and are based on delivery at our store. In northern and remote areas, there may be an additional charge to cover freight. Pricing at stores may vary slightly based on store location and market conditions. The price is accurate on the date displayed but may be subject to change without notice.

Our PRICE MATCH PROMI$E is a retail single product guarantee that excludes material packages and material package quotations, contractor pricing, sales tax offers, typographical errors, free offers, gift cards, gift certificates, rebates or clearout prices. We reserve the right to exclude significantly below cost competition loss leader pricing. Other possible exclusions include credit or financing promos, used, damaged, returned, open box or display merchandise, special orders, delivery or installation services (including materials and labour) and prices obtained from any internet website, online retailer or wholesale distribution. Lumber grading varies by location and we will not match prices of lower lumber grade quality from competitors. We reserve the right to limit quantities to an amount reasonable for a residential homeowner. This offer can not be combined with any other offer.  Ask GrandErie staff for details.


While every precaution is taken to ensure that items are described accurately, we reserve the right to correct any errors which might occur. Please check with GrandErie staff for current information.

Every Item is Guaranteed

Each item on this website is guaranteed in accordance with the terms of any specific manufacturer’s warranty. Retain all written warranties in case of future adjustment. Many of the products on this website are covered by our One Year Warranty Exchange program. If a qualifying product proves defective within one year of purchase, we will replace it with a new one. See GrandErie staff for full details of our Warranty Exchange program.

Beauti-Tone’s No Quibble Guarantee

If you are not satisfied with the performance of this product and providing you have followed the label and lid instructions, return the unused portion with proof of purchase for full refund or replacement of product. This guarantee does not include the cost of labour in the application of any paint, stain or clear coat.


While every effort is made to supply featured items, we reserve the right to limit quantities and not every item may be stocked by GrandErie. We will be pleased to provide a rain-check on any item that may not be available except where indicated.

Wood Procurement Policy

The environment and ethical procurement has always been a priority at Home Hardware Stores Limited. We are committed to building partnerships with vendors who share our commitment to responsible forest management practices. We recognize the significant role that wood products play in the sustainability of our business and the livelihoods of many Canadians. The long-term sustainability of Canada’s forests requires that this renewable resource be well-managed to meet the future needs of all Canadians. To date, Home Hardware Stores Limited in partnership with Tree Canada Foundation has donated almost half a million dollars to Tree Canada and planted 16,000 trees across Canada.

Click here to read the full Home Hardware Stores Limited wood procurement policy (http://www NULL.homehardware NULL.PDF).